Commercial Account Manager

📋 Description

• Own retention, renewals, and growth across a portfolio of existing customers
• Build multi-threaded relationships with key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion within existing accounts
• Prospect to expand Reachdesk's contractual opportunities across teams and use cases
• Lead renewal conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to measurable outcomes

🎯 Requirements

• 5+ years in account management or similar roles with revenue ownership
• Experience in subscription-based SaaS or recurring revenue models
• Proven success renewing, upselling, and expanding within existing book
• Track record of creating pipeline and generating opportunities in existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations

🎁 Benefits

• Stock options and 401(k) matching
• Dental, hearing, vision, and life insurance
• Flexible PTO
• Collaborative, innovative team culture