Commercial Operations Specialist

📋 Description

• Maintain and operate recurring monitoring processes to track accuracy across hotel search results
• Investigate accuracy issues - such as price discrepancies, availability mismatches, and linking
• Define and document clear escalation paths, ensuring the right teams are engaged at the right time
• Build and maintain documentation so that coverage and backup are always in place
• Monitor key performance indicators to identify risks and opportunities, and propose practical
• Coordinate with Engineering, Performance Marketing, and Commercial colleagues; translate findings

🎯 Requirements

• 3-5 years of experience working in operations, analytics, or a related role, with demonstrated
• A methodical, investigative approach to problem-solving - comfortable digging into data to find
• Comfort working with data - for example, using SQL or a comparable tool - and the ability to turn
• Experience contributing to multiple projects simultaneously and making informed decisions about
• Clear written and verbal communication skills; able to prepare concise documentation and present
• A collaborative approach and enjoyment of building working relationships across engineering

🎁 Benefits

• Work from (almost) anywhere for up to 20 days per year
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to HeadSpace
• Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of
• No meeting Fridays
• Paid parental leave