Communications Development Manager

📋 Description

• Developing, maintaining and delivering transactional member communications and supporting
• Creating customer-centric communications that meet business, regulatory and customer outcome
• Applying member insight, behavioural science and research to improve communication effectiveness
• Managing and enhancing communication journeys across the member lifecycle to improve understanding
• Delivering communications across digital and traditional channels to maximise reach, accessibility
• Collaborating with internal stakeholders, agencies and third-party suppliers to deliver

🎯 Requirements

• Experience designing and delivering customer communications, campaigns or engagement activities
• Strong stakeholder management skills with the ability to influence and collaborate at all levels
• Excellent written communication skills with the ability to produce high-quality content to
• Strong analytical skills and the ability to use insight and data to drive decision-making
• Proven project management and organisational skills, with experience managing multiple priorities
• Experience working with creative agencies, suppliers or external partners

🎁 Benefits

• The opportunity to participate in our annual, performance -related bonus plan and valuable share
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the
• Competitive family leave