Communications Manager

📋 Description

• Designing and delivering transactional member communications across the customer lifecycle
• Creating customer-centric communications, literature and supporting materials aligned to brand and
• Utilising member insight, analytics and behavioural economics principles to improve communication
• Managing communication projects effectively within agreed budgets and timescales
• Working with agencies and third-party suppliers to deliver high-quality communications and
• Tracking, analysing and interpreting communication performance data to identify opportunities for

🎯 Requirements

• Experience developing and delivering customer-facing communications, campaigns or engagement
• Strong written communication skills with excellent attention to detail and the ability to produce
• Ability to analyse data and insights to inform decisions and improve communication performance
• Experience managing multiple projects and priorities within tight deadlines
• Strong stakeholder management and influencing skills, with the ability to build effective working
• Good organisational and project management skills within a fast-paced environment

🎁 Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the
• Competitive family leave