Community Crisis Investigator

📋 Description

• Assess incoming incidents and recommend whether a case meets the threshold for crisis
• Outline and drive the case management actions needed for stakeholders to respond effectively
• Research case precedent and consult stakeholders when a case does not fit an established pattern
• Prepare concise overviews and next steps for urgent, monitoring, or implemented cases, and note
• Draft crisis case communication for senior stakeholders, and supply the case detail and assessment
• Keep stakeholders and GCM leadership current on case status proactively, before they ask.

🎯 Requirements

• 6+ years of experience in customer support or front-line work handling escalated, sensitive cases
• Proven track record of working collaboratively with multi-functional leads in a matrixed
• Experience working cross-functionally in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to stay focused with a calm demeanor in stressful situations.

🎁 Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.