Community & Customer Feedback Operations Specialist

📋 Description

• Manage customer feedback channels and community platforms as Voice of Customer programs.
• Evaluate, triage, and analyze feedback for trends and opportunities.
• Engage with customers to gather context and insights.
• Maintain records, statuses, and program documentation transparently.
• Coordinate with teams to prioritize and follow up on submissions.
• Lead customer council initiatives and align stakeholders.

🎯 Requirements

• 4+ years in community management, customer success, or related role.
• Experience managing external customer relationships.
• Strong communication, collaboration, and stakeholder mgmt skills.
• Hands-on with CRM platforms and customer engagement tools.
• Experience using AI tools to analyze qualitative feedback.
• Excellent docs, reports, and presentations; facilitation skills.

🎁 Benefits

• Competitive CAD 55–62 per hour.
• Fully remote position across Canada.
• Experience with enterprise tech and large-scale customer initiatives.
• Exposure to customer experience, product strategy, and user-driven innovation.
• Collaborative cross-functional teams across Product, UX, Research, Ops.
• Remote-friendly structure supporting growth.