Community Engagement Specialist

📋 Description

• Coach, lead and develop the Workforce Center teams to ensure operations are meeting the
• Implement and reinforce customer flow and service standards across partner organizations.
• Ensure effective and efficient triaging of customers, leading and managing referral process and
• Oversee inbound and outbound phone system for the American Job Center (AJC) and ensure proper
• Support the integration of Language Line Services to offer professional interpretation and
• Facilities and Safety Management, including addressing cleanliness issues and repairs in a timely

🎯 Requirements

• Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field
• Minimum of five years of experience working in a service industry, with a minimum of three years in
• Strong business knowledge of customer service best practices and performance management.
• Project management, organizational, personnel, problem-solving and data analysis skills, along with
• Excellent interpersonal skills. High level of written and oral communications skills.
• Strong technical skills required, to include proficiency in Microsoft Office Suite.