Community Manager

📋 Description

• Handle inbound and outbound messaging on Instagram, TikTok, WhatsApp, and Gorgias.
• Address inquiries from creators and affiliates and resolve issues.
• Support influencer and affiliate relationships through consistent and professional communication.
• Track and manage monthly affiliate product shipments and first-time orders.
• Coordinate store credit issuance and fulfillment activities with global 3PLs.
• Maintain workflow tracking and operational databases in Notion and Slack.

🎯 Requirements

• Near-native/expert English written fluency and strong reading comprehension
• Ability to communicate with a warm, personable, professional, and non-robotic tone
• Strong multitasking and organizational skills
• Ability to manage multiple active messaging pipelines simultaneously
• Comfortable with high-volume order tracking and shipping coordination
• Experience in social media management, influencer outreach, or e-commerce community management is

🎁 Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities