Community Manager - FTC

📋 Description

• Post and manage content across different social media platforms on a daily basis.
• Proactively & Reactively comment to user comments, messages, and customer queries in a timely
• Monitor and report on daily social interactions, tracking conversation trends around the brand.
• Collaborate with the Project Manager, Data Analyst, Strategist, and Google team to flag local
• Work with the data team to identify community insights, learnings, and performance metrics.
• Stay up-to-date with digital technology and platform trends in real-time to pitch new, creative

🎯 Requirements

• 3+ years of proven work experience as a Community Manager or in a closely aligned copywriting
• Highly comfortable working hand-in-hand with senior client stakeholders—acting as a trusted
• A sharp, intuitive understanding of British culture, humor, trending vernacular, and subcultures
• Demonstrated experience managing social communities within AI, consumer technology, or fast-paced
• Exceptional verbal and written communication skills with meticulous attention to detail, tone
• Solid hands-on proficiency with enterprise social media management suites (specifically Sprinklr)

🎁 Benefits

• An equal-opportunity employer committed to building a respectful and empowering work environment.
• Embrace diversity in all respects, including fresh voices and unique points of view.
• Opportunity to work on high-visibility brands (crisis management background is a plus).