Serve as primary contact for students and families throughout Empowerly experience
Build relationships with families through proactive communication and support
Answer questions, troubleshoot concerns, and help navigate admissions
Partner with counselors and internal teams to keep students on track
Monitor student engagement and identify opportunities for additional support
Deliver a high level of customer service in every interaction

🎯 Requirements

Bachelor's degree from an accredited university
4+ years in customer service, customer success, account management, education, or operations
Experience working directly with customers, students, families, or clients
Strong written and verbal communication
Excellent organization and attention to detail
Legally authorized to work in the United States and reside there

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