Community Operations Specialist

📋 Description

• Manage community interactions across supported platforms while consistently meeting quality
• Act as an escalation point for complex, sensitive, ambiguous, or high-visibility community cases
• Support teammates as they navigate complex cases by providing actionable feedback and explaining
• Recognize potential social-media incidents or high-risk situations and engage a senior Specialist
• Participate in incident response under senior Specialist guidance, maintaining clear ownership and
• Gather relevant facts, identify stakeholders and risks, consider response options, and recommend a

🎯 Requirements

• Experience in public-facing support, community operations, technical support, or a comparable
• Exceptional written judgment, with the ability to communicate complex or unfavorable information
• Sound judgment when handling ambiguity, sensitive user situations, incomplete information, and
• Demonstrated ownership and the ability to organize work, follow through on commitments, and
• Ability to guide or support less-experienced teammates using clear, actionable feedback and sound
• Comfort using dashboards, queue reviews, and basic operational data to identify patterns and