Community Resource Guide

📋 Description

• Building trusting, ongoing relationships with patients, families, caregivers, medical providers, behavioral health providers, and community partners.
• Engaging high-risk or targeted patient populations through bi-directional communication to address health questions, concerns, barriers, and care needs.
• Identifying and assessing medical, behavioral health, substance use, social, emotional, and financial needs to support whole-person care.
• Supporting patients in understanding and following care plans, health goals, preventive care needs, and follow-up.
• Providing patient education and motivational interviewing support within scope to encourage engagement, adherence, and behavior change.
• Using multiple communication methods, including phone, text, video visits, patient portals, email, and AI-enabled engagement tools, to engage and support patients.

🎯 Requirements

• At least 3 years of related experience in patient navigation, community resource navigation, medical assistance, health promotion, care coordination, or a similar role.
• Experience using EHR systems such as Epic, Athena, Cerner, or related documentation platforms.
• Demonstrated ability to work effectively in a remote environment.
• Knowledge of medical terminology, primary care workflows, referral processes, and social drivers of health.
• Strong critical thinking, problem-solving, and decision-making skills.
• Ability to prioritize multiple tasks, manage time effectively, and work independently.

🎁 Benefits

• Work from Home: Guidehealth is a fully remote company, providing flexibility to work from home.
• Comprehensive Medical, Dental, and Vision plans.
• 401(k) plan with employer match.
• Life and Disability insurance with voluntary Life options.
• Employee Assistance Program (EAP).
• Paid time off and paid parental leave.