Community Support Associate

📋 Description

• Respond promptly and professionally to user questions through Discord and ticketing systems
• Troubleshoot technical and product-related issues and escalate when needed
• Identify critical issues affecting business continuity, security, or users and escalate rapidly
• Provide white-glove support to VIP users
• Route partnership and business development inquiries to relevant teams
• Moderate community channels and enforce guidelines

🎯 Requirements

• Strong knowledge of cryptocurrency and blockchain technologies, especially Solana Virtual Machine
• Solid understanding of Automated Market Makers (AMMs); knowledge of Concentrated Liquidity Market
• Previous experience in customer support, community management, technical support, or related roles
• Fluent or native-level written and spoken English with excellent communication skills
• Strong analytical and troubleshooting abilities
• Ability to remain calm and professional under pressure

🎁 Benefits

• Fully remote, full-time position
• Compensation of $10,000–$20,000 USDC
• Token allocation of 5,000–10,000 ORCA over four years
• Flexible work schedule
• Home office stipend
• Wellness stipend