Community Support Lead

📋 Description

• Monitor Forum throughout the day, answer advisor questions, and point advisors to the right
• Keep Forum organized by re-threading posts, moving miscategorized content, and redirecting
• Surface urgent issues and recurring advisor pain points to the right teams at HQ, including Support
• Build lightweight rituals and programming that keep the community engaged, such as intros
• Track and report on community health metrics, including engagement, response times, sentiment, and

🎯 Requirements

• 3+ years of full-time experience in customer support, online community management, or another
• 1+ year of hands-on experience moderating a community and enforcing written guidelines
• Experience using a ticketing or escalation workflow to route issues to another team
• Experience working with a policy, compliance, or Trust & Safety-type team
• Experience building or documenting a process from scratch in a new or evolving role
• Hands-on experience with Circle or a comparable community platform (such as Discourse or Mighty

🎁 Benefits

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits