Community Support Specialist

📋 Description

• Monitor community and social platforms; handle escalations
• Provide technical support on community and social platforms
• Moderate and organize our community forum; ensure safe space
• Improve engagement and enable one-to-many support
• Collaborate with design/engineering to investigate and resolve issues
• Collect feedback for product/research; close loop after fixes

🎯 Requirements

• 2+ years’ experience in support or community for a technical SaaS product
• Strong technical skills and clear written communication
• Willingness to listen to feedback and respond in public or directly
• Agile and adaptive; thrive in startup culture
• Fluent in English and Japanese (written and spoken)

🎁 Benefits

• Growth-minded, collaborative team in a startup environment
• Equal opportunity employer; accommodations available on request
• Opportunities to learn and develop with design tools and community