Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations
Provide outstanding technical support for new and experienced Figma users on community and social
Help moderate and organize our community forum, making sure it stays a healthy and safe space for
Identify trends and areas of improvement for our community forum and other community support
Improve engagement and create a seamless one-to-many support experience
Collaborate with our design and engineering teams to investigate and resolve complex issues, and

🎯 Requirements

2+ years' experience in support or community roles for a technical SaaS product
Familiarity with design processes and tools
Strong technical and written communication skills, making complex ideas easy to understand
Proactive, responsive, and detail-oriented, with strong prioritization skills
Receptive to customer feedback, effective in public and direct responses, and adaptable to a

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