Complaint Processing Analyst I

📋 Description

• Handle inbound/outbound contacts from patients, caregivers, HCPs, pharmacies and customers via
• Provide professional, empathetic customer service per scripts and product info.
• Identify product complaints or adverse events and follow intake/reporting processes.
• Create and update complaint records in designated systems per SOPs.
• Exchange case references when transferring with quality, safety, or Medical Information.

🎯 Requirements

• Experience in contact center, customer service, healthcare support or QA env preferred.
• Bachelor’s Degree required; life sciences/pharmacy background preferred.
• Strong verbal and written communication; follow scripts with flexibility.
• High attention to detail in data entry and documentation.
• Stay calm and professional with sensitive calls.
• Comfort using multiple systems simultaneously (CRM, complaint systems).

🎁 Benefits

• Enhanced health and dental coverage for employees.
• Extended vacation beyond legal requirements.
• Flexible hybrid work model with some remote work options.
• Life insurance for employees and families.
• Employee assistance program (psychological, legal, financial).
• On-site health services and wellness benefits.