Handle inbound/outbound contacts from patients, HCPs and customers via phone and channels
Provide professional, empathetic customer service following scripts
Identify if contact is a product complaint or adverse event and route accordingly
Document product complaints with required details in systems
Exchange case references when coordinating with Quality, Safety, Medical Info
Perform follow-up calls to obtain missing information

🎯 Requirements

Experience in a contact center, customer service, healthcare support or quality complaints preferred
Bachelor’s Degree in life sciences, pharmacy, nursing or related field
Strong verbal/written communication; able to follow scripts
Attention to detail in data entry and documentation
Calm, professional demeanor for sensitive calls
Comfort using multiple systems (CRM, complaint systems, call platforms)

🎁 Benefits

Company benefits and equal opportunity employer information
Hybrid/work-life accommodations as applicable

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