Computer Support Specialist

📋 Description

• Respond, resolve, and escalate incidents or requests, both in person and over the phone, in a
• Attain performance goals set by management for resolving incidents.
• Be logged into the support queue; provide escalation support and satisfactory customer service.
• Troubleshoot and assist employees with using their computer, computer peripherals, applications
• Evaluate workload and capacity of computers and computer system to determine feasibility of
• Assist in the support of business applications including patching, testing, software licensing

🎯 Requirements

• Working knowledge of the Service Desk system, phone system, supporting business applications
• Proficient knowledge of basic computer hardware.
• Bachelor’s degree in field of specialty or equivalent IT Support experience.
• Proficient computer skills and knowledge of software packages to include Microsoft Office and
• Excellent communication skills, both oral and written; ability to communicate technical directions
• Excellent customer service skills; ability to work with a variety of personalities and management

🎁 Benefits

• Medical, Dental and Vision
• Company 401(k) and ESOP contribution
• Generous sick, vacation, and maternity/parental leave
• Paid holidays
• Professional Development Opportunities
• Tuition Reimbursement ($15,000 lifetime cap)