Concierge

📋 Description

• Provide personalized guest service via phone, email, and chat; resolve tickets promptly.
• Understand guest needs to tailor Aero experiences and drive bookings.
• Prepare flight documents; support guests; coordinate with ground handling and airport partners.
• Collect, document, and share guest information per established processes.
• Coordinate flight management communications, itinerary changes, and special requests.
• Collaborate with Concierge, Flight Crews, and Operations; use systems to ensure smooth operations.

🎯 Requirements

• Aviation experience is a plus but not required; customer service background preferred.
• Experience in a luxury service environment.
• Experience in a customer-focused start-up.
• Experience in the private aviation sector.
• Experience with email services and customer service tools; Salesforce a plus.
• Available to work nights, weekends, and holidays; shifts aligned with LA/NY time zones.

🎁 Benefits

• Pay: $25-$33/hr; varies by skills, experience, and location.
• Time off: PTO, sick time, bereavement, and holiday pay.
• Benefits: medical, dental, vision, life, disability, 401k, and FSAs.