Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests

🎯 Requirements

High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Experience supporting customers within healthcare, insurance, medical office, or related industries
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities

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