Concierge Specialist III

📋 Description

• Own and deepen relationships with a portfolio of high-value Consumer customers, serving as their
• Lead end-to-end onboarding for new customers, helping them understand how to set up, secure, fund
• Monitor customer accounts proactively to identify potential issues before they escalate, resolving
• Drive adoption of Coinbase features and products, including staking, Coinbase One, and newly
• Partner across internal teams of subject matter specialists to resolve complex issues and serve as
• Represent the voice of the customer across the organization, surfacing trends, feedback, and

🎯 Requirements

• 2+ years in an enterprise customer management, account management, or client advisory role with
• Foundational knowledge of blockchain, cryptocurrency, staking, and custody concepts sufficient to
• Proficiency with Google Suite (Slides, Docs, Sheets) and CRM or support tooling (e.g., Salesforce
• Proven ability to manage competing priorities across multiple customer accounts while consistently
• Track record of cross-functional collaboration with product, engineering, or operations teams to
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs

🎁 Benefits

• Pay transparency notice: target annual base salary range €53,100 - €53,100 EUR, total compensation
• Remote-first work environment with quarterly in-person 'surges.'
• Equal opportunity employer considerations.
• Accommodations for disabilities.