Consultant – Cognigy

📋 Description

• Design, develop, and deploy conversational AI solutions using Cognigy.AI.
• Build and maintain conversational flows, intents, entities, dialogue logic, and AI agent workflows.
• Develop voicebots, chatbots, virtual agents, and automated customer journeys.
• Integrate Cognigy.AI with NICE CXone, CCaaS platforms, CRM systems, and enterprise applications.
• Develop REST API integrations, webhooks, and backend connectivity.
• Use JavaScript, CognigyScript, and custom logic to extend platform capabilities.

🎯 Requirements

• Hands-on experience in Cognigy.AI development and implementation.
• Strong knowledge of conversational AI, NLU, intents, entities, and dialogue management.
• Experience building and deploying chatbots, voicebots, and virtual agents.
• Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks.
• Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms.
• Knowledge of IVR, telephony, call flows, and customer interaction journeys.