Consultor de Soluções Digitais | Genesys Cloud CX

📋 Description

• Configure and administer the Genesys Cloud CX platform, including users, queues, skills, telephony
• Design, develop, configure, and maintain complex customer interaction flows across voice, chat
• Investigate technical issues, analyze interactions, use Flow History to debug flows, and identify
• Configure and activate Workforce Management (WFM) capabilities, leverage Speech Analytics to
• Consume Genesys Cloud APIs and develop REST API integrations using JSON, including response
• Implement integrations through APIs and webhooks according to functional and technical requirements.

🎯 Requirements

• Hands-on experience with Genesys Cloud CX, including advanced configuration and administration of
• Proven experience developing, configuring, and maintaining voice and digital customer service flows.
• Knowledge of platform diagnostics, interaction analysis, and flow debugging using Flow History.
• Experience consuming REST APIs, working with JSON structures, handling API responses, and
• Experience or familiarity with integrations involving contact center platforms, CRM and ITSM
• Knowledge of Genesys Cloud CX capabilities related to WFM, WEM, Speech Analytics, AI-powered bots

🎁 Benefits

• Employment Type: Full-time employee position.
• Work Model: Fully remote, based in Brazil.
• Work Schedule: Five-day workweek (5x2), during standard business hours.
• Accessibility: Open to persons with disabilities (PwD).
• Food Allowance: Meal or food voucher.
• Healthcare: Medical and dental assistance.