Consultor de Sustentação Salesforce

📋 Description

• Provide functional support to Salesforce users, handling questions, incidents, and day-to-day
• Receive, analyze, and perform the initial diagnosis of incidents, user questions, and potential
• Determine whether an issue is related to user adoption or a genuine incident/defect requiring
• Create and manage Salesforce Cases using appropriate User Support processes and standards.
• Document incidents clearly with evidence, scenarios, business impact, and technical/operational
• Prepare and submit Cases in English for review by global support teams.

🎯 Requirements

• Professional experience working with Salesforce.
• Experience in functional support, application sustainment, help desk, or user support environments.
• Knowledge of Case management, ticket registration, tracking, and incident-handling processes.
• Ability to perform initial incident analysis, troubleshooting, and appropriate triage.
• Written English skills sufficient for clear and professional communication with global teams.
• Practical Excel knowledge for data manipulation, validation, reconciliation, and analysis.

🎁 Benefits

• Meal or food allowance.
• Discounts on courses, universities, and language institutions.
• Access to an online learning platform with free, updated courses and certificates.
• Mentoring opportunities.
• Health and medical consultation and examination benefits.
• Medical insurance.