Consumer Experience Lead, Retention Services

📋 Description

• Lead day-to-day operational activities supporting enterprise CX and retention initiatives across
• Manage external vendor relationships, including deliverable tracking, performance monitoring
• Own and manage end-to-end Veeva submission processes, ensuring marketing and promotional materials
• Review, interpret, and synthesize disparate data and reporting from multiple vendors across varied
• Identify data discrepancies, market trends, performance gaps, and optimization opportunities
• Partner with internal analytics and data teams to validate vendor inputs, streamline reporting

🎯 Requirements

• 10+ years of operational experience within the pharmaceutical industry, specifically focused on
• Direct, hands-on experience navigating Veeva submission systems and promotional review/approval
• Proven background managing complex third-party marketing, data, and technology vendors, including
• Demonstrated experience synthesizing unstructured datasets and creating executive-level operational
• Bachelor’s Degree in Marketing, Business Administration, Healthcare Management, Data Analytics, or
• Strong proficiency with Veeva Vault (Promats/MedComms) and vendor management systems.

🎁 Benefits

• Team-oriented culture prioritizing personal and professional development.
• Work alongside industry-certified experts.
• Access continuous training.
• Enjoy competitive benefits.