Consumer Experience & Order Management

📋 Description

• Manage customer support tickets, escalations, refunds, and inquiries.
• Oversee order fulfillment workflows and real-time issue resolution.
• Coordinate with 3PLs/warehouses to resolve shipping issues.
• Improve processes and SOPs to boost accuracy and CX.
• Collaborate cross-functionally to scale operations.

🎯 Requirements

• 3–6 years in customer support, CX, ecommerce ops, or order mgmt.
• End-to-end issue resolution experience.
• Shopify or similar ecommerce platforms preferred.
• Zendesk or equivalent helpdesk experience preferred.
• Experience with 3PL or fulfillment partners.
• Familiarity with SKU management and catalog ops.

🎁 Benefits

• Fully remote role with EST-aligned hours.
• Work with U.S.-based clients.
• Growth opportunity in a scaling ecommerce team.