Lead a Tier 2 Money Advanced Care team of 10–12 ICs across Money Services
Oversee complex resolution: disputes, cash accounts, banking errors, funds recovery
Serve as SME in banking and money movement; coach team members
Drive operational excellence via initiatives and data-driven improvements
Foster continuous development and AI-driven innovation with coaching
Partner cross-functionally to align priorities and OKRs with team execution

🎯 Requirements

Deep expertise in payroll, banking, and financial services
Experience resolving high-stakes customer/partner issues
Proven success coaching and developing people
Strong continuous improvement mindset with data, AI, automation
Passion for building a customer-forward care org

🎁 Benefits

Competitive pay, benefits, and equity (RSUs)
Hybrid schedule with 2-3 in-office days per week (Denver/SF/NYC)
Equal opportunity employer with accommodations for disabilities

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