Contact Center Call Routing Engineer

📋 Description

• Designing and supporting complex contact center solutions and call routing that incorporate
• Engineer multi-vendor solutions that are fault resilient with integrations across the multi-vendor
• Staying current with technology trends to effectively manage product portfolio in support of
• Collaborating and driving effective partnerships across the enterprise technology functions to

🎯 Requirements

• 3 - 5+ years' experience designing and implementing complex call routing utilizing AT&T's
• Vast knowledge of provisioning TFNs, SIP refer terms, carrier prompts and protocols
• Ability to understand complex contact center business requirements (voice, chat, co-browse
• Working knowledge of call routing and flows, IVR, CMS, recording, and overall contact center
• 5+ years designing, implementing, and operating contact center workflows and call flows
• 3+ years' experience integrating with Five9 (preferable) or other public cloud contact center

🎁 Benefits

• Opportunity to work on projects involving leading edge communications technology in a collaborative
• Work environment that values innovation, diversity, and inclusion
• Team environment comprised of highly skilled technologists from multiple departments