Contact Center Representative

📋 Description

• Make and receive calls to match customers to services
• Overcome objections to complete transactions
• Follow scripts and use rebuttals to process requests
• Maintain quality by following standards and guidelines
• Answer inquiries by clarifying needs and providing information
• Collaborate with the team and provide feedback to improve processes

🎯 Requirements

• High school diploma or GED required
• 3+ years in sales, call center, or customer-facing role preferred
• On-site only
• CRM, dialer, and internal tools across multiple systems
• Clear, professional communication over the phone or in person
• Active listening to identify customer needs

🎁 Benefits

• Health care benefits
• Eligible for company benefits programs
• Opportunities for career growth in a call center