Contact Center Strategic Development Program Manager

📋 Description

• Design and implement innovative workforce development programs that address skill gaps, support
• Oversee the full lifecycle of strategic initiatives, including planning, resource allocation
• Lead initiatives focused on career exploration, mentoring, coaching, professional development, and
• Analyze program data, evaluate outcomes, identify performance gaps, and develop targeted
• Integrate organizational values, behavioral change strategies, and communication standards into
• Partner with contact center leaders, operations teams, and other stakeholders to integrate

🎯 Requirements

• Education: A high school diploma is required; a bachelor's degree is preferred.
• Relevant Experience: At least 2 years of experience in program management, performance development
• Program Management Expertise: Demonstrated success in designing, implementing, and managing
• Organizational Development: Knowledge of organizational development principles, adult learning
• Strategic and Analytical Skills: Strong capabilities in strategic planning, project management
• Program Design and Creativity: Ability to develop engaging, well-structured development programs

🎁 Benefits

• Competitive Salary: Posted salary range of $60,500–$93,700 annually, with the anticipated hiring
• Remote-First Work Environment: Flexible, remote-first working arrangements designed to encourage
• Medical Coverage: Medical insurance with telemedicine services.
• Dental and Vision: Dental and vision insurance plans.
• Retirement Savings: 401(k) plan with employer matching contributions.
• Health Savings and Flexible Spending Accounts: HSA with company-provided contributions, plus FSA