Contact Center Transformation Leader, Amazon Connect

📋 Description

• Lead and grow a team of contact center architects, developers, and consultants.
• Guide customers through migrations from Genesys and Cisco to Amazon Connect.
• Oversee delivery of Amazon Connect projects from strategy to deployment.
• Collaborate with AWS, engineering, project management, and customer success.
• Establish delivery standards and best practices for the voice team.

🎯 Requirements

• 10+ years with enterprise contact center platforms (Twilio, Genesys, Cisco, Avaya)
• Familiarity with Amazon Connect and AWS best practices
• Proven leader of contact center transformation initiatives
• IVR design, routing, and CX best practices
• Experience mentoring and leading technical teams
• Excellent communication and stakeholder management

🎁 Benefits

• Remote & In-Person: HQ, regional hubs, or remote.
• Travel up to 25% for certain roles.
• Flexible schedule and trust-based culture.
• Collaborative exec town halls and feedback.
• Celebrate successes with team events.