Contact Centre Advisor

📋 Description

• Ensure excellent customer service by taking and making all calls from patients and other healthcare
• Take and make a high volume of calls on a target-based model.
• Perform database validation and cleansing and issue all communication in a timely fashion, ensuring
• Maintain an accurate database.
• Triage and help resolve complications using problem-solving skills.
• Work as part of a delivery team or individually.

🎯 Requirements

• Broad telephony/communications background
• VOIP experience
• Comfortable working with software logs to triage issues and supply correct information
• Experience and confidence with networking and the concepts within a wider telephony solution
• Microsoft Client/Server / Database experience
• Excellent problem analysis and solving skills

🎁 Benefits

• Private medical cover funded by NEC for employees (option to add family members at additional cost)
• 25 days paid holiday with option to buy/sell (FTE)
• 4x basic salary life assurance cover funded by NEC (option to increase cover at additional cost)
• Group pension plan with employer contributions up to 8.5%
• Selection of flexible benefits
• Free access to LinkedIn Learning (over 15000 courses)