Content Implementation Manager, Gainsight

📋 Description

• Own end-to-end build of Gainsight CSP playbooks — from requirements gathering with lifecycle
• Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right
• Establish and enforce build quality standards (naming conventions, documentation, QA/testing
• Monitor and report on live playbooks and alerts on an ongoing basis, proactively identifying and
• Partner with Lifecycle lead and RevOps on data architecture and system dependencies (CRM, health
• Build and maintain internal documentation of playbook logic, ownership, and change history to

🎯 Requirements

• 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in
• Demonstrated experience designing alerting logic between marketing/lifecycle systems and human
• Strong systems-thinking mindset with a track record of building for scale
• Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and
• Rigorous approach to QA and documentation; comfortable establishing process and standards where
• Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly

🎁 Benefits

• Competitive benefits program
• Generous commission plan with uncapped earning potential
• Equity compensation