Content Moderation: Portuguese & English (Content Processing Specialist)

📋 Description

• Moderate reviews and comments on client apps per brand guidelines.
• Analyze user feedback to decide moderation or escalation.
• Monitor and engage with reviews across platforms with the right tone.
• Respond to customers via public replies, chat, email, DMs.
• Identify trends in customer communications and share with the team.
• Keep app communities safe and aligned with brand guidelines.

🎯 Requirements

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• A good working home environment with a stable internet connection
• 2+ years of experience in moderation, community management, CX support, or digital customer service
• Fluent in English & Portuguese, both written and oral
• Strong verbal communication and writing skills; general knowledge of social platforms

🎁 Benefits

• 100% Remote position
• Continuous learning and career growth opportunities
• Competitive compensation based on location market rates
• Opportunity to work with some of the world’s coolest brands
• Welcoming environment where your feedback is valued
• Diverse, global BrickBrands team environment