Content Moderation: Portuguese & English (Content Processing Specialist)

📋 Description

• Moderate reviews and comments on client apps to ensure content aligns with brand guidelines.
• Analyze user feedback to decide on moderation or escalation when needed.
• Engage with customer reviews and comments across platforms with appropriate brand tone.
• Respond to potential customers via public or private channels.
• Identify trends in customer communications and stay current with social media lingo.
• Collaborate with clients to maintain safe app communities aligned with values.

🎯 Requirements

• A High School Diploma or equivalent
• Personal PC/laptop with webcam; stable home internet
• 2+ years in moderation, CX, or digital customer service
• Fluent in English and Portuguese (written and spoken)
• Strong verbal and writing skills; clear and native tone
• Knowledge of various social media platforms; ability to work 8-hour shifts on a rotating schedule

🎁 Benefits

• 100% Remote position
• Continuous learning and career growth
• Competitive compensation based on location
• Work with global brands and a diverse team
• Inclusive and collaborative remote team culture