Content Processing Specialist (Content Moderation & Engagement)

📋 Description

• Moderate reviews and comments per brand guidelines
• Analyze feedback to moderate or escalate issues
• Monitor and engage across platforms in the right brand tone
• Respond to customers via public replies, chat, email, DMs
• Identify trends and stay updated on social media lingo
• Ensure communities stay safe and aligned with guidelines

🎯 Requirements

• High School Diploma or equivalent
• Personal PC/laptop with webcam
• Stable home internet connection
• 2+ years in moderation, CX support, or digital customer service
• Fluent in English and Portuguese (written and oral)
• Strong communication; calm under pressure; 8-hour rotating shifts

🎁 Benefits

• 100% Remote position
• Continuous learning and career growth
• Competitive compensation based on location market rates
• Work with some of the world’s coolest and most innovative brands
• Welcoming environment open to feedback and suggestions
• Diverse and global team