Content Processing Specialist (Content Moderation & Engagement)

📋 Description

• Moderate reviews and comments per brand policies.
• Analyze feedback to decide moderation or escalation.
• Engage across platforms with proper brand tone.
• Respond via public posts, chat, email, DMs, app stores.
• Spot trends in customer conversations; share with team.
• Align communities with brand values and guidelines.

🎯 Requirements

• High School Diploma or equivalent
• Personal PC/Laptop with webcam
• Stable home internet connection
• 2+ years in moderation, community management, CX or digital support
• Fluent in English and Portuguese (written and spoken)
• Strong verbal and writing skills; friendly, clear tone

🎁 Benefits

• 100% remote position
• Continuous learning and career growth
• Competitive compensation based on location
• Opportunity to work with world’s brands
• Welcoming, inclusive team
• Diverse global team environment