Continuous Improvement Coach

📋 Description

• Own coaching programs driven by QA scoring and CX metrics to boost performance.
• Deliver structured 1:1 and group coaching on recurring themes and skill gaps.
• Translate QA data into actionable improvement plans for individuals and teams.
• Reinforce CX standards, expectations, and scoring for consistency across CSO.
• Partner with QA to ensure 100% of evaluated interactions receive follow-up.
• Design and maintain repeatable coaching frameworks, playbooks, and toolkits.

🎯 Requirements

• 2+ years in Customer Experience, QA, Enablement, or Operations
• Demonstrated success coaching performance improvement at scale
• Strong data fluency to interpret QA and CX metrics
• Experience with QA platforms (MaestroQA preferred)
• Excellent facilitation, coaching, and written communication
• Systems thinker with strong follow-through

🎁 Benefits

• Our COGIS values: Camaraderie, Openness, Grit, Integrity, Simplicity
• Total Rewards @ Justworks and extensive benefits
• Inclusive workplace with accommodations on request
• Culture of collaboration, growth, and learning