Contract IT Specialist

📋 Description

• Own tier 1-2 support across hardware, software, SaaS apps, and remote connectivity
• Execute employee lifecycle workflows (onboarding, offboarding, role changes) and automate steps
• Administer identity and access management: provisioning, SSO, RBAC across core systems
• Maintain device fleet health via MDM (device compliance, patching, config)
• Support SOC 2, ISO, HIPAA compliance through evidence collection and control adherence
• Use core tools (Okta, Jira, Notion, Linear) to triage and resolve requests

🎯 Requirements

• 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company
• Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
• Experience with IAM, SSO, and RBAC; bonus if you've helped build an access framework
• Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms)
• Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus
• Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly

🎁 Benefits

• Exposure to IT operations at a fast-growing SaaS company with a path to full-time conversion
• Fully remote, US-based role