Contract Operations Strategist

📋 Description

• Advise sales reps and sales managers on contract best practices, working in tandem with New
• Advise and support the New Business and Customer & Expansion teams as the subject matter expert
• Provide support to Customer Account Managers on contract renewals that may involve multiple
• Partner with the New Business and Customer & Expansion teams to capture contractual
• Assist in monitoring a working queue to support the team in resolving requests for assistance from
• Review contracts pre/post-sale to ensure compliance with operational procedures/financial audit

🎯 Requirements

• 5-8 years experience, or equivalent combination of education and experience, in a Sales Operations
• Knowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product
• Comprehensive knowledge of software sales processes from quote-to-cash and experience in working
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to
• Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to

🎁 Benefits

• Step Up: Show the world what it looks like to live and work by these guiding principles.
• One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do
• Customer Obsessed: Focus relentlessly on helping our customers succeed.
• Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over
• Play to Win: Commit to building an incredible, profitable company for our customers, our employees
• Neighbours & Allies: Give back to our communities and be an ally.