Contract Renewal Specialist

📋 Description

• Manage contract renewals and maximize renewal rates
• Maintain regular client and partner communications during renewal
• Retain customers and identify upsell opportunities
• Analyze usage and satisfaction data to guide renewal strategy
• Negotiate terms, pricing, and contract details with clients
• Ensure accurate documentation and collaborate with teams to streamline renewals

🎯 Requirements

• English & Arabic fluency is mandatory
• 3+ years experience in a similar position
• Strong business acumen, negotiation skills, and a customer service mindset are a must
• Experience in a SaaS company; high growth Scale-up experience is a plus
• Highly organized, with attention to detail
• Demonstrates teamwork, independence, proactive approach in fast-paced environments
• Salesforce experience is a plus

🎁 Benefits

• Hybrid work options
• Collaborative, global Sales Operations team