Contract Renewal Specialist - North America

📋 Description

• Collaborate with clients to understand their needs, negotiate contract renewal terms and maximize
• Establish a framework and process to track, manage, and maximize renewal contracts
• Maintain regular communication with clients throughout the renewal process, including contacting
• Address any concerns or questions clients may have and provide information on the benefits of
• Work to retain existing customers by building and maintaining strong relationships
• Identify opportunities for upselling or cross-selling additional products or services

🎯 Requirements

• 5+ years experience in a similar position
• Strong business acumen and superior negotiation skills
• Customer service mindset
• Experience in a SaaS company; high growth Scale-up experience is a plus
• Highly organized with attention to detail
• Demonstrates effective teamwork, independence, and a proactive, energetic approach

🎁 Benefits

• 100% covered company benefits (health, dental, vision) plus access to life insurance, long-term
• Flexible Hours and unlimited vacation
• 15 days of holidays, 11 company-paid holidays, and 3 extra days for volunteering
• Hybrid work model with structured onboarding
• Free access to professional training platforms
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary