Conversational AI Operations Specialist

📋 Description

• Design & operationalize QA systems, testing infra, content ops, and feedback loops.
• Own content/knowledge management for Sidekick: Help Center, macros, prompts.
• Conduct regular QA reviews, set rubrics, and establish escalation for quality.
• Build/use case testing frameworks for features, prompts, and workflows.
• Translate complex internal ops/policies into clear processes and advisor content.
• Collaborate with Support and cross-functional teams on guidance and QA.

🎯 Requirements

• 1-3 years in content ops, support ops, customer success, technical writing, or related.
• Proven experience building or improving operational systems with measurable impact.
• Proven AI power user who uses AI tools daily and can discuss workflows.
• Exceptional writing; clearly communicates complex concepts to internal/advisor audiences.
• Strong research instincts; independently validates information and synthesizes findings.
• Systems thinker; designs repeatable, scalable frameworks and processes.

🎁 Benefits

• Unlimited vacation
• Health Insurance (option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits