Coordination Manager

📋 Description

• Lead work order execution and drive continuous improvement initiatives.
• Optimize operational processes and ensure alignment with PMO standards.
• Provide leadership, coaching, and support to Service Coordinators and team members.
• Manage escalations and complex operational issues.
• Analyze KPIs and performance metrics to identify improvement opportunities.
• Collaborate with stakeholders and cross-functional teams to enhance service delivery.

🎯 Requirements

• Must have 3-5+ years’ experience in a project, operations, or service delivery environment.
• Proven ability to manage and coordinate multiple workstreams simultaneously.
• Experience troubleshooting and resolving operational, project-related, and escalated issues.
• Proven leadership, coaching, or mentoring experience.
• Strong stakeholder management and relationship-building skills.
• Demonstrated success driving operational excellence and process improvement initiatives.

🎁 Benefits

• Day 1 HMO + 1 free dependent (upon regularization)
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments