Coordinator I, Patient Care

📋 Description

• Provide subject matter expertise of program requirements and application status while maintaining a
• As the initial point of contact for patients and HCP’s that we support guide callers through the
• Ensure correct information or directs the call to the appropriate team member while maintaining a
• Provides typed documentation of all communications received from calls and provides notification of
• Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring AbbVie
• Meet performance standards in alignment with predefined metrics

🎯 Requirements

• High School Diploma or GED required. Associate or College Degree Preferred
• Previous experience in a call center environment, healthcare office, corporate setting, or
• Understanding and knowledge of commercial and major medical insurance programs, billing
• Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and
• Demonstrated organization and problem solving skills to handle patient conversations identify
• Must have comfort level with utilizing multiple applications while capturing case information

🎁 Benefits

• Comprehensive package of benefits including paid time off (vacation, holidays, sick)
• This job is eligible to participate in our short-term incentive programs