Coordinator, Payroll Client Services

📋 Description

• Resolve customer inquiries related to payroll processing, discrepancies, platform usage, and
• Respond to customers through email, chat, phone, and other support channels within established
• Gather and assess information needed to diagnose payroll issues, follow defined support workflows
• Explain payroll processes and platform functionality clearly and professionally, adapting
• Maintain accurate and complete support documentation, including details, investigation steps
• Follow operational guidelines, internal documentation, and procedures consistently to ensure

🎯 Requirements

• Experience in customer service, customer support, payroll support, operations, call center, or
• Detail-oriented with accurate and consistent following of processes and service levels.
• Clear and professional written and verbal communications, able to explain operational or payroll
• Strong problem-solving and information-gathering, with judgment for independent resolution vs.
• Comfortable learning new systems, tools, payroll processes, and compliance requirements.
• Ability to manage multiple customer inquiries with accuracy, organization, responsiveness, and high

🎁 Benefits

• Annual salary range $19,650–$44,200 USD, determined by location, experience, skills, training
• Fully remote work within applicable employment regions.
• Flexible paid time off and flexible hours within an asynchronous model.
• 16 weeks of paid parental leave.
• Mental health support services and well-being resources.
• Stock equity, potential participation in long-term success.