Coordinator, Payroll Client Services

📋 Description

• Resolve customer inquiries related to payroll processing, discrepancies, platform usage, and
• Gather and assess relevant customer information, documentation, and system data to accurately
• Follow established support workflows, operational procedures, and documentation to ensure cases are
• Escalate complex or unfamiliar cases to senior team members through defined escalation channels and
• Keep customers informed about the status of their cases, expected resolution timelines, and any
• Maintain accurate support-ticket records and document case outcomes, resolution steps, and relevant

🎯 Requirements

• Demonstrated interest in payroll, customer support, operations, or related areas, with a
• Strong customer-service mindset with the ability to communicate professionally, clearly, and
• Excellent attention to detail and accuracy, particularly when working with payroll information
• Ability to follow structured processes and established workflows while exercising sound judgment
• Strong organizational and time-management skills, with the ability to prioritize cases and
• Analytical and problem-solving abilities, including the capacity to gather information, identify

🎁 Benefits

• Fully remote work, with the flexibility to work from anywhere within your eligible location.
• Flexible working hours within an asynchronous work culture, allowing you to organize your schedule
• Flexible paid time off.
• 16 weeks of paid parental leave.
• Budget for coworking spaces, professional learning, wellness activities, and gym memberships.
• Mental health support services.