Coordinator Replacement - Italian Speaking

📋 Description

• Handle client requests via phone and email in a timely and professional manner
• Assess customer needs and provide appropriate solutions, including alternative options when required
• Ensure a consistently high standard of service with a strong focus on customer satisfaction
• Listen actively to accurately identify and understand client needs
• Provide prompt, commercially minded responses to customer inquiries
• Read, understand, and process invoices, supporting basic accounting tasks

🎯 Requirements

• Excellent verbal and written communication skills
• Strong customer service mindset with proactive, solution-driven approach
• Good analytical abilities with common sense and responsiveness
• Organized, thorough, detail-oriented with multitasking abilities
• Full proficiency in English and Italian
• Comfortable using office software and internal management systems; adapts quickly in urgent or

🎁 Benefits

• Hybrid working model with two office days per week and flexible working hours
• Modern offices in Lisbon (Factory Lisboa, ARTs Lisboa)
• Access to Claude by Anthropic and SIXTgpt AI platforms
• 28 vacation days per year
• Additional day off on birthday
• One volunteer day annually