Copilot Admin and Support - Managed Services

📋 Description

• Provide Copilot user support: tickets, access, prompts.
• Troubleshoot Copilot chat, prompts, and app access (Teams/Outlook).
• Manage Copilot licensing and Entra ID roles (assign/revoke).
• Maintain Copilot knowledge base, FAQs, and adoption materials.
• Coordinate with channel partners on issues and workarounds.
• Enable adoption: coaching, best practices, and training content.

🎯 Requirements

• Bachelor's degree in Computer Science or related field.
• 1-3 years in a 24x7 MSP or NOC environment.
• Experience with ITIL processes and ITSM portals.
• Hands-on with M365 Copilot, prompt engineering, and M365 administration.
• Hands-on with Intune, Entra ID, Exchange Online, Defender.
• Strong communication, problem-solving, and vendor management skills.